Return & Exchange Policy
Designed to ensure a smooth, transparent, and hassle-free experience for every customer.
Contents
1. Applicability of Policy
- This policy applies to all purchases made on Spotter House.
- Terms may be updated without prior notice.
- Customers are advised to review before every purchase.
2. Return & Exchange Window
- Exchanges allowed within 7 days of delivery.
- Returns allowed within 3 days of delivery.
3. Eligibility for Return or Exchange
- Incorrect or damaged product received.
- Wrong size or item delivered.
- Missing accessories or components.
4. Mandatory Product Conditions
- Unused, unwashed, and unworn.
- No stains, odour, or damage.
- All original tags and packaging intact.
- Complete return for combo items.
5. Reverse Pickup & Self Shipping
- Pickup available for most pincodes.
- Two pickup attempts will be made.
- Self-shipping allowed if pickup fails (reimbursed).
6. Refunds
Store Credit
Fastest option, valid for 6 months.
Prepaid Orders
Refund processed within 5–7 business days.
COD Orders
Refund via wallet or bank transfer.
7. Exchanges
- Only size exchanges allowed.
- One exchange per order.
- Gift card issued if size unavailable.
8. Non-Returnable Items
- Innerwear & undergarments
- Perfumes & cosmetics
- Mystery / blind box items
- Final sale products
9. Order Cancellation
- COD orders can be cancelled before dispatch.
- Prepaid orders receive store credit if cancelled early.
10. Manufacturing Defects
- Issues must be reported within 20 days.
- Includes stitching, print, or fabric defects.
- No claims accepted after 30 days.
11. Customer Support
📧 support@spotterhouse.com
📞 +91 _________
🕒 Monday to Saturday — 11 AM to 7 PM
